Terms & Conditions
BY SENDING A FULL OR PARTIAL PAYMENT, YOU AGREE TO THE TERMS AND CONDITIONS LISTED BELOW:
Full payment is due before pick up (or at pick up if paying the outstanding balance in cash). I do not begin on an order or save a spot on my calendar without a 50% deposit via email transfer. Online orders via my website are paid in full at time of order.
I will offer full refunds up to 30 days before pick up date. Between 8 and 30 days, I will offer a 50% refund. No refunds are offered seven days or closer to the pick up date.
Due to the preparation required with design and elements of the cookies, no changes to the design or quantity of cookies can be made within seven days of pick up.
Every cookie I work on is a reflection of my artistic style. If you have sent me inspiration pictures, I will do my best to honour the design you have chosen, but might make slight modifications (including the shape of the cookies) to improve the overall design. While I cannot guarantee an exact colour match, I will do my very best.
In Your Hands
Your cookies will be fresh and whole at pick up, individually packaged in glassine bags closed with a sticker on the back. I take no responsibility for the cookies after they leave my care. I advise you to be gentle with the cookies to eliminate breakage. Additionally, the best way to store the cookies to ensure freshness for the longest time possible is to keep them at room temperature, out of the sun and in a cookie tin if you have one. You can also store cookies in the original wrappers in a freezer bag in the freezer. To thaw, remove from freezer and leave packaged until ready to eat.
My cookies are prepared in a kitchen with known allergens such as eggs, peanuts, tree nuts, soy, milk and gluten.
SatisfactionIf for any reason you are not satisfied with your order, please return all uneaten cookies within 24 hours so that I can assess and troubleshoot. I will determine if a credit may be issued at that time.