Frequently Asked Questions (FAQ)

When will my cookies be ready?

Cookies can be picked up as early as 72 hours after placing your order, any day of the week.  Extra large orders might require more time.  If you are ordering for a pick up a few weeks from now, leave a note on the cart page. 

How does pick up work?

I will reach out via email and arrange the exact pick up date and time within 24 hours of receiving your order.  The pick up location is in Bradford, Ontario and is contactless for everyone's safety.  All the details will be in the email.  

How do your cookies come packaged?

My cookies come individually packaged in glassine bags, these bags are compostable.  The entire order comes in a brown paper bag, which is recyclable.  This is part of my commitment to the environment, which includes working out of a Bullfrog Powered (green energy) kitchen.

How do I buy your cookies?

You can place your order through this online store.  If you have found yourself here and are uncomfortable navigating this online store, feel free to email me at sweethandmadecookies@gmail.com to order and pay me with an email transfer.

Do you still offer decorated cookies?

Yes, I will always carry simple royal icing decorated sugar cookies in my store including more elaborate designs for Valentine's Day, Easter, Mother's Day, Father's Day, Canada Day, Thanksgiving and Christmas.  I will also have some simple designs for birthdays or other occasions where you can customize the colours and names or words.  I will no longer customize decorated cookies beyond what you see in my catalogue.