When you are reaching out to let me know you are on your way to pick up your order and anytime you need to reach me quickly, please text or phone me at 905-715-3214. I have all other notifications turned off. I only check and respond to email, social media comments and messages periodically throughout the day.
If you order via the website, full payment is automatically collected when you place the order. For custom orders arranged in person (via email, text or phone), 50% payment is due to hold your spot on the calendar, and the remainder is due before pick up.
I will offer refunds 30 days before pick up date. Between 8 and 30 days, I will offer a 50% refund. No refunds are offered 7 days or closer to the pick up date.
Due to the preparation required with design and elements of the cookies, no changes to the design can be made within seven days of pick up.
Every cookie I work on is a reflection of my artistic style. If you have sent me inspiration pictures, I will do my best to honour the design you have chosen, but might make slight modifications (including the shape of the cookies) to improve the overall design. While I cannot guarantee an exact colour match, I will do my very best.
In Your Hands
Your cookies will be fresh and whole at pick up. I take no responsibility for the cookies after they leave my care. I advise you to be gentle with the cookies to eliminate breakage. Additionally, the best way to store the cookies to ensure freshness for the longest time possible is to keep them at room temperature, out of the sun and in a cookie tin if you have one. You can also store cookies in the original wrappers in a freezer bag in the freezer. To thaw, remove from freezer and leave packaged until ready to eat.
My cookies are prepared in a kitchen with known allergens such as eggs, peanuts, tree nuts, soy, milk and gluten.
If for any reason you are not satisfied with your order, please return all uneaten cookies within 24 hours so that I can assess and troubleshoot. I will determine if a credit may be issued at that time.
PAYMENT FOR YOUR ORDER MEANS YOU AGREE TO THE TERMS AND CONDITIONS LISTED ABOVE